Terms of Service

The following terms and conditions apply to all orders via our online shop.

The purchase contract is concluded with Nesmuk GmbH & Co. KG.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive another confirmation email.

The language available for the conclusion of the contract is German.

We will not save the text of the contract.

In addition to the stated product prices, there are also shipping costs. You can find out more about the amount of shipping costs in the offers. We only deliver by mail. Unfortunately, a self collection of the product is not possible. We do not deliver to packing stations. The duration of the delivery time can be found on our product pages. Subject to errors and changes.

The goods remain our property until they have been paid for in full.

If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and please contact us immediately. The omission of a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

8. CANCELLATION POLICY

Right of cancellation
You have the right to cancel this contract within 14 days without giving a reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must send us ( Nesmuk GmbH & CO KG | Burgstraße 101 | 42655 Solingen | office@nesmuk.com | 0212 235732-29 ) a clear statement (e.g. a letter sent by post , fax or e-mail) about your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs (except for additional costs resulting from your choosing a different type of delivery than that offered by us, have chosen the cheapest standard delivery) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.You must return the goods or hand them over to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you return the goods before the period of fourteen days has expired send off You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that was not necessary to examine the nature, properties and functioning of the goods.

END OF CANCELLATION POLICY

9. Warranties and Guarantees

Unless otherwise expressly agreed below, the statutory right to liability for defects shall apply. In the case of used items, the limitation period for claims for defects is one year from delivery of the goods. The above restrictions and shortening of deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents:

• in the event of injury to life, limb or health,

• in the case of intentional or grossly negligent breach of duty and fraudulent intent,

• in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)

• as part of a guarantee promise, if agreed or

• as far as the area of ​​application of the Product Liability Act is open.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

We are always fully liable for claims based on damage caused by us, our legal representatives or vicarious agents:

• in the event of injury to life, limb or health,

• in the event of an intentional or grossly negligent breach of duty,

• for guarantee promises, if agreed, or

• as far as the area of ​​application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and the observance of which the contractual partner may regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the liability is based on the limited to the damage foreseeable upon conclusion of the contract, the occurrence of which must typically be expected. For the rest, claims for damages are excluded.

The European Commission provides a platform for online dispute resolution (OS), which you can find here http://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.