Every Nesmuk product is made for flawless perfection and are checked multiple times before leaving our manufactury. However, should you want to return or exchange one of our products please contact us before shipping anything.
You can return all Nesmuk products bought in our online store or by phone within 14 days after receiving your shipment without providing any reason. In special cases a return after 14 days might be possible, please contact us for this.
The basic requirement for a full return of the purchasing price is the return of the shipment in full and without any signs of usage. Obviously used products can not be returned.
Products personalized by engraving can not be returned.
When returning products the customer bears the cost of shipping, in cases where wrongfully delivered orders are returned, the shipping cost is beared by Nesmuk.
Please contact us before shipping any products to us so we can ensure an easy and correct execution of the return:
Nesmuk GmbH & Co. KG
Telephone 0049 212 2357320
After receiving and inspecting your returned products we will exchange or refund the purchasing price, preferably the same way you payed.